Frequently Asked Questions

What is the delivery time for my order?

At Mesido, we work hard to deliver your order as quickly as possible. Our average delivery time is 5–10 business days.

To provide you with the best value, we work directly with our suppliers. This allows us to keep our prices competitive while maintaining high product quality.

We also offer free shipping on all orders.

What should I do if I have not received my order yet?

Most orders arrive within the estimated delivery time. If your order has not arrived within 10 business days, please contact us at Schippershopify@hotmail.com.

Our support team will investigate the status of your shipment and help you as quickly as possible.

I would like to exchange or return my order. How do I do this?

To return an item, simply contact our customer service team via Schippershopify@hotmail.com.

Please include:

Your full name
Your order number (e.g. #0000)
The reason for the return

We will provide you with the return address and further instructions. Once your return request has been approved, you may send the product back using a shipping carrier of your choice.

What are the return costs?

Return shipping costs are the responsibility of the customer. The exact cost depends on the carrier and shipping method you choose.

For current rates, please visit the website of your preferred shipping provider.

What are the conditions for returning my product(s)?

You have the right to return your order within 14 days of receiving it.

To be eligible for a return:

The return period must not have expired;
The product must be in its original packaging;
All labels and tags must still be attached;
The product must be unused and in its original condition.

Which payment methods can I use?

We accept payments through secure and trusted payment providers, including:

iDEAL
Credit Card
Bancontact
Klarna

Available payment options may vary depending on your location.

All transactions are encrypted and processed through secure payment systems.

What if I did not receive an order confirmation email?

If you have not received an order confirmation email, please contact us at Schippershopify@hotmail.com and include your full name and email address.

We will gladly help you locate your order and resend the confirmation.

Can I cancel my order?

If you would like to cancel your order, please contact us as soon as possible at Schippershopify@hotmail.com.